Our expert team selects the highest quality gift products and we inspect every item for quality and accuracy before it ships to you or someone special. Your satisfaction in this most special gift order is our highest priority. If you're not happy, we're not happy; and we will do everything we can to make it right. We promise. We truly care about your loss, your shopping experience on this site and your satisfaction in the products we provide.
We guarantee our gift products will leave our facility free of manufacturing errors or product defects. If you find there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or request a refund. Please email, call or chat with our customer service team to obtain a return shipping label. We know your gift items are important to you and we are committed to making sure you receive a quality product you love. All refunds and exchanges must be made within 30 days of receipt.
We are unable to accept returns on personalized items since they have been customized for your order. Please be sure to review your personalization carefully before submitting your order. Check your spelling, dates, names, and photographs for accuracy. Once you place your order, we move to production very quickly and are unable to accept cancellations or changes once the order is placed. However, if your item arrives damaged or incorrect, please reach out to our customer service team.